We help service businesses thrive

tim and louise hopkins

Tim and Louise Hopkins, founders of Customa

See how Customa can help your business...

More customers

Manage your customer details professionally and efficiently. Each booking can receive a text and email confirmation automatically, followed by a booking reminder a few days before their job date

More often

With intelligent marketing automatically built into our Customer Management Software, your customers receive automatic text and email reminders when their next job is due. No more fiddly exports of spreadsheets

More easily

Our web based, industry leading Customer Management Software Platform effortlessly runs on PC, Mac, Tablet or Smartphone. No complicated software to buy or install. Runs anywhere you've got internet

Who's Behind Customa?

Back in 1992 (yes that long ago!), we began our own carpet and upholstery cleaning business with a well-known franchise.

Over the years, we built  turnover to in excess of £1.25 million a year.  During this time, we had also bought into an oven cleaning franchise, becoming at the time their largest franchisee in the country.

In both businesses, I was frustrated by the lack of software that was available for small service businesses.  

Large blue chip companies could afford the cost of bespoke software, whereas smaller businesses had to put up with off the shelf software that was too generic and generally aimed at different industries that didn’t suit small, owner operator cleaning businesses.

Any software that was available was local machine based (ie not web based) and seemed to require a lot of database knowledge to set up.

Most small business owners are experts in their own field, but can’t possibly be expected to be experts in IT.

By 2012 the direction of the franchise was not where we wanted go.

After a brief sabbatical, we became an independent operator in 2013.  From the beginning, we thought developing our own franchise model with a unique twist was the answer to expanding our new business. 

However, it became clear that the world of franchising was changing.  Owner operators wanted to run their own businesses with their own brands.

We had developed CRM Software along the lines of a franchise model set up, but it became obvious that it was suited to any independent service business that visits a customer’s home more than once.

Customa was born.

We now specialise in helping all sorts of small service businesses, from carpet cleaners to chimney sweeps.  If your business visits your customer’s property more than once, the chances are that Customa CRM software can help you. 

Sign Up today for your free 14 day trial with Customa CRM - no card details required

Why Customa?


We began in the carpet and upholstery cleaning business in 1992. Things have changed a lot since then and we’ve seen it all and done it all. Our experience can be bought! You will benefit from it.


Our aim is always to provide value for money and ensure that what we offer is the best possible package for your needs. We don't do complicated pricing packages that get more and more expensive the more staff you get. Customa will always be one flat monthly fee, however big your business gets.

We’re all about Small Service Businesses

Our entire system has been designed around a service business – it’s what we know best. Our mission is to help small businesses grow and prosper

Family Owned Business

Customa was founded by Tim and Louise, a husband and wife team. We’re not some faceless corporation where you never speak to the same person twice and nobody really knows you. We’re all about personal service. Tim and Louise head a small, knowledgeable team of experts in their field. We love small businesses and thrive on helping others grow.


Marketing never stands still. The many ways your customers can find you today are unrecognisable from even 15 years ago. We’re constantly evolving to ensure your business stays at the forefront.

Who Do We Work With?

We specialise in cleaning businesses – it’s what we know.

But our platform also works with any other type of service business. Essentially, if you run a service business where you visit your customers more than once, we can help.

Get The Service Business Marketing Platform That Works

Grow your business with a dedicated team who already know your business inside out